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Quotes by Philip Crosby, Reflections on Quality "You have to lead people gently toward what they already know is right." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Being convinced one knows the whole story is the surest way to fail." By Philip Crosby, Reflections on Quality Post to mySpace/your site "We can spend our whole lives underachieving." By Philip Crosby, Reflections on Quality Post to mySpace/your site "The great discoveries are usually obvious." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Very few of the great leaders ever get through their careers without failing, sometimes dramatically." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Selecting the right person for the right job is the largest part of coaching." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Just being honest is not enough. The essential ingredient is executive integrity." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Quality has to be caused, not controlled." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Quality has to be caused, not controlled." By Philip Crosby, Reflections on Quality Post to mySpace/your site "If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Making a wrong decision is understandable. Refusing to search continually for learning is not." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Eliminating what is not wanted or needed is profitable in itself." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Successful people breed success." By Philip Crosby, Reflections on Quality Post to mySpace/your site "You have to lead people gently toward what they already know is right." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Slowness to change usually means fear of the new." By Philip Crosby, Reflections on Quality Post to mySpace/your site "Change should be a friend. It should happen by plan, not by accident." By Philip Crosby, Reflections on Quality Post to mySpace/your site "In a true zero-defects approach, there are no unimportant items." By Philip Crosby, Reflections on Quality Post to mySpace/your site Page(s)  1